2017 Podcast Highlights

Podcasts are a cultural phenomenon that cover everything from pop culture to business practices. 2017 has been a great year for Podcasts, especially in the human interest and culture verticals. These are some of the highlights for content this year.

S-Town

From American Public Media, who produced Serial, S-Town is a complex human story about an Alabama town and the people living in it. S-Town explores John B McLemore’s claims of corruption, murder and other unpredictable problems in the community. The podcast is a wild and impactful story that feels like a mix of true-crime and human interest.

Sincerely, X

TED Talks are universally known for inspiring audiences, but there are topics that have value to listeners that are sometimes better kept anonymous; whether they may be damaging to the speaker or too sensitive to share with an identity attached. Sincerely, X by TED and Audible allows the speakers to share stories that range from costly burnout for a doctor, PTSD, and other often delicate confessions.

LaVar Burton Reads

LeVar Burton, famous for his roles in Star Trek: The Next Generation, Roots and PBS show Reading Rainbow made dreams come true for many adults with the debut of his podcast LaVar Burton Reads, which to many brings back the feeling of watching Reading Rainbow. Burton, who reads with a focused and measured tone, shares short stories that he has hand-picked to share with listeners. With a five-star review on iTunes, this podcast is dynamic, funny and heartwarming to the nostalgic fans of Reading Rainbow.

Missing Richard Simmons

Fitness and pop culture icon Richard Simmons disappeared suddenly from the limelight in 2015. This disappearance triggered a response that brought us Dan Taberski’s Missing Richard Simmons, a weekly real-time report of the progress in the search for answers. The ethics of the show were questioned, but still became a topic of mass interest, a phenomenon for many in the age of defining the nature of celebrity.

Which Podcasts have you enjoyed this last year?

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Marketing and PR Fails of 2017

This year was filled with great moments in advertising and PR, from Honda’s “Yearbooks” and the all-new HoneyBaked Ham company’s “KellyBaked Ham” commercial to the Domino’s Pizza wedding registry and BrewDog’s puppy parental leave, there have been a lot of spot-on moments. But all of these hits don’t come without some misses, whether it’s just a flop or if there were bigger issues at hand in the PR department. These were some of the worst fails in marketing and PR this year.

Pepsi and Kendall Jenner

Pepsi’s “Live For Now” spot aired in April and was pulled shortly after, when it was received as ill thought out and in poor taste of the current social and political climate. The ad features Kendall Jenner abandoning a modeling gig to join a protest. Tensions begin to mount between police and protesters until miraculously, Jenner’s opening of a can of Pepsi eases the conflict.  The ad was so unliked that Wired claimed it “united the internet”.

Adidas Boston Marathon

After finishing the Boston Marathon, runners received an email from the sponsor of the race, athletic brand Adidas. The message read “Congrats, you survived the Boston Marathon!” The responses to this message were quick and harsh, as many wondered how the messages deeper meaning had not been thought through. If you recall, in 2013 three people were killed and over 260 were injured during a bombing at that year’s Boston marathon. Adidas released a statement officially apologizing for the email

Walker’s #WalkersWave selfie campaign

Automated Twitter campaigns sound like a great idea, until they aren’t. British company Walkers Crisps launched a campaign to bring attention to the brand by having Twitter users send in selfies to be featured in the #WalkersWave, with a chance to win Champions League tickets. The selfies that ended up being submitted were, frankly, less than ideal. From mass murderers to disgraced TV stars, the PR stunt that was intended to be lighthearted and fun backfired in a way that was in one word: incredible. Walers issued an apology and shut down the campaign shortly thereafter.

The Oscars mix up

Following the botched announcement of the winner of Miss Universe, no one would have expected the same thing to happen on the biggest night in Hollywood. At the end of the night, Warren Beatty and Faye Dunaway went onstage to present the award for best picture, and read the card with the results, one that stated “La La Land”. However, Beatty was handed the wrong envelope, and during the celebration of their win, the cast and crew were interrupted to announce that, “La La Land” was not, in fact, the winner, but the film “Moonlight” was. Mass confusion ensued, and PricewaterhouseCoopers the accounting firm that has overseen the Oscar ballots for 83 years issued an apology and launched an investigation into how the mistake was made.

United Airlines

2017 was rough for United Airlines, with multiple damaging PR situations including a violently removed passenger, overbooked flights and passenger dress code uproar. The United PR team and CEO Oscar Munoz have had lukewarm responses to all of the incidents. The non-apologies and disappointing initial responses caused United’s stock price to fall by half a billion dollars. Social media users spoke out about the airline’s policies and responses, and there didn’t seem to be a strategy to fix it, making this an even bigger PR disaster.

Dove

Dove has worked hard to align itself as a brand that is for everyone, especially with their “Real Beauty” campaign that has spanned a decade. But this year missed the mark in some pretty major ways, with the series called “Real Beauty Bottles” and an ad on Facebook that was immediately criticised as being racist. The bottles were an awkward misstep that meant to show inclusion and Twitter users ripped the campaign to shreds.  The ad for Dove’s body wash showing models removing a skin toned shirt to reveal another model was more recent, but since its release, the backlash surrounding it has caused Dove to issue an apology and pull the ad. You can read what one of the featured models thinks about the controversy here.

Fyre Festival

Who can forget the Fyre Festival? In April, the fallout from a failed blowout music festival in the Bahamas was astronomical. From lack of promised amenities to the infamous cheese sandwich, the festival that promised everything delivered nothing. Those who purchased tickets (with prices ranging from several thousand dollars up to $250,000 for deluxe packages) were either blocked from flying in or ended up stranded on the island. The organizers of the event have remained quiet, save for citing “unforeseen and extenuating circumstances” for the postponement of the event and promising free entry for next year to all of those who purchased tickets. There are currently multiple lawsuits filed against the event organizers which include accusations of negligence, fraud, failure to provide funds and breach of contract. Spin’s timeline of events outlines every misstep and incident from the very beginning.

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Content Marketing Tools to Boost Your Strategy

Content marketing is becoming more important to everyone’s marketing strategies than ever before, but it can be hard to keep up with for many, with both time and creative needs to manage, especially for those without dedicated content teams. Use these tools to create, curate, manage and schedule all of your content for maximum effectiveness.

Feedly

Streamline your searching and content curation by using this tool to find articles and posts that match your interests. Choose sites to follow, verticals to focus on and mark the things you’ve already read. Feedly also has the option to integrate with your workflow with IFTTT automation. See how IFTTT recipes work here.

Canva

Create everything from business cards to logos and resumes that are built to impress, even if you aren’t a professional designer. With Canva you can use one of the many provided templates, or you can create your own design from scratch.

Airtable

Create a content database that will link similar content, share with your team, filter and sort your content in multiple arrangements and at the same time make a more visually streamlined content calendar and pipeline for ease of access. Airtable also allows you to create IFTTT recipes and integrate this database with many of the apps you might already be using including MailChimp, Evernote, Facebook, LinkedIn and more.

Contently

Master your content strategy with the Contently platform. If you’re looking for a one-stop shop, then this is your best bet. From content generation and scaling to insights and strategy, Contently allows you to create a strategy that will have visible and transparent results, with built-in analytics and a holistic approach to digital content. See how it works here.

Buffer

Manage your social media quickly from one simple hub. Buffer allows you to create and schedule your social media content while measuring key metrics and performance analytics. By allowing all of your social content to flow from one dashboard, you have complete control of your posts and how they look and sound without having to move from platform to platform.

Visual.ly

If content development is not your thing and you need a team that can handle that for you, visually can help you achieve great content without needing an in-house team. Simply discuss what you need for your project with a Visually representative for a quote, talk about the goals you hope to achieve with the content and get matched with a team of creatives that will develop everything you need. Learn more about the Visually process here.

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Marketing Trends To Expect in 2018

As 2017 comes to a close it’s time to look to the future to predict what will be the biggest trends in marketing. With only a month left in the year, now is the time to reevaluate your current strategies and start working on new ones to match the technologically focused consumer. Here’s what you should be looking for this coming year.

Death of organic reach on Facebook

In the past, it was easy to see results when marketing on Facebook just by having a page out for people to find. Those days are in the past, as many marketers are reporting decreased organic traffic, leading to slowed growth and decreased conversions from social media to the website. This is due to changing algorithms that make it more difficult for non-sponsored posts to reach into the newsfeeds of consumers, but also because of the steadily increasing presence of businesses on social media.

What to do:
Start investing in a paid Facebook strategy. Over 50 million businesses use Facebook, and most are feeling the effects of the shift from organic to paid reach. Buffer’s Facebook advertising guide is a great resource for those new to the process.

Landing pages

The landing page is often overlooked, but it is one of the fastest and least expensive ways to increase conversions. A website is always a necessity, but a landing page is a focused way to ensure that your customer is seeing exactly what they want or need to see without distractions and multiple calls to action that distract from the main goal.

What to do:
Build focused landing pages for each campaign. Follow these steps for great form optimization. Build more pages for more conversions. This Hubspot article will tell you why this is so important for growth.

Integrated influencer marketing

Influencer marketing has become increasingly important to marketers, and because Instagram is becoming (for many) one of the top social media platforms, the use and understanding of influencer marketing in all verticals is becoming a valuable tool.

What to do:
Prepare for a boost of companies using influencers, especially on social media. Many companies will begin building long-term partnerships with influencers, allowing them to become brand ambassadors. However, be aware of the FTC’s strict rules and regulations about endorsement posts. The key measurements to track this year for influencer marketing are KPI and ROI.  Learn the basics of influencer marketing here, and learn how to find the right influencers here.

Personalized content

Personalized content has been having a moment lately, and the moment will continue into the new year. Hubspot reports that personalized content does 42% better than non-personalized content. It is important to understand your audience and to use the new shift towards emotional content to engage with your customers and to increase that “shareability” of your content. Storytelling with creative content will be a big theme this year.

What to do:
Begin with gathering information about your audience, even if it is as basic as their name and email address. Make the content you use to acquire this something relevant that will grab attention and encourage conversions. With the information you gather, you can begin to target your users, and provide them with content that matches their needs and lifestyle. Read more about personalized marketing here.

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Holiday Ads of 2017

The holidays are right around the corner and the commercials that are airing right now are becoming more festive, heartwarming and gift focused. So far, these are some of the best ads from around the world this holiday season.  

Waitrose: “#ChristmasTogether”

John Lewis “Moz the Monster”

Marks and Spencer “Paddington & The Christmas Visitor #LoveTheBear”

Cost Plus World Market “The Performance”

Heathrow Airport “#HeathrowBears”

Apple “Sway”

Audi USA “Parking Lot”

Amazon “Give”

Old Spice “Ye Olde Exploding Yule Log”

Spanish Lottery “#DANIELLE”

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5 Rebranding Fails

Rebranding any company can be tricky business, and there is no guarantee you will always get it right. These five companies are proof of that. Check out some of the most hated, most ridiculously expensive, and most cringe-worthy rebranded and redesigned looks in recent branding history.

Tropicana Orange Juice- Underestimating brand loyalists

In 2009, Tropicana decided to change their look by offering what they thought was a sleek and sophisticated design ready for the modern market. After two months of the redesigned packaging being on shelves, sales had dropped 20%, meaning a loss of 30 million dollars. The design and campaign and the loss in sales cost the company more than 50 million dollars.  But why did it fail? Customers reported a deep emotional bond with the original packaging, and when the rebranding occurred, they found what they called the “ugly” design to be too close to generic brands or store brands and also worried that the product itself had changed, not just to look of the packaging. Read more about the Tropicana branding failure here.

Pepsi- $1 million for a complicated process

Pepsi Logo

Pepsi Logo (2009)

The logo itself released in 2009 wasn’t unsightly in the least, but the cost to end up with the final product seemed unjustifiable, especially if you look at the overly complicated design document for the project which talks about “Pepsi’s gravitational pull”, balanced energy fields and “numerical harmony”.  Pepsi’s logo has been changed about once every ten years, but their competitor Coca-Cola has hardly ever changed their logo.

Gap- the Gap in the gradient

Gap Logo

Gap Logo (failed redesign, 2010)

During the holiday season of 2010, a silent and disastrous event took place. Gap had launched a new, crowd-sourced logo (estimated to cost about $100 million)  to replace the original 20-plus year old one. The logo (bold black font to spell Gap with a blue gradient square) began to generate negative buzz in the design community and after only six days, Gap was back to using the tried and true original logo.

MasterCard- the color blob

Mastercard Logo (1996)

Mastercard Logo (2006)

MasterCard’s logo is one that is instantly recognizable, from the overlapping circles to their brand’s color scheme. There was, however, a time when the logo was not so attractive. In 2006, the two circles were marred with an off-center and out of focus third circle in between, with the name of the corporation “Mastercard Worldwide” (formerly Mastercard International) underneath it. From a design perspective, this short-lived logo looked rushed and sloppy, a far cry from the current iteration.  

BP- from green to black

BP logo prior to 2000 redesign

BP logo (2000)

In 2000, BP’s mission was to project their appearance of “green growth” which led the petroleum company to set forth and redesign their logo to reflect that. The green Helios sunburst which became the new face of the company had a rumored rollout cost of $211,000,000. When the logo was first released it was not well responded to, and it took time for the uproar and negative reviews to die down. Things stayed quiet for a while, but in 2010, the “green” company was responsible for what is considered the largest marine oil spill in industry history: Deepwater Horizon. For a company trying to promote themselves as “green” in an inherently not industry, this incident only furthered the outrage.

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The Best and Worst Ads of 2017

The Best

Fearless Girl, Agency: McCann New York

The winner of five Grand Clio awards was created by Kristen Visbal and commissioned by State Street Global Advisors. The award-winning and now iconic installation was placed in front of Wall Street’s Charging Bull to promote and celebrate International Women’s Day. The statue’s strength paved the way for McCann New York to win agency of the year, and for State Street to win advertiser of the year.

MailChimp “Did You Mean MailChimp?”, Agency: Droga5

MailChimp is already an established brand, but their first major campaign introduces them to a new audience in a way that subverts almost every expectation. By creating goofy and fun mispronunciations of their name MailChimp is able to prove that they are true to themselves and use creative ways to help their customer base.

Samsung “Ostrich”, Agency: Leo Burnett

Samsung’s tagline “do what can’t be done” refers to their virtual reality headsets and what you are able to experience when you put it on. This ad premiered during the product launch of the S8 and S8+ and used #DoWhatYouCan’t to further promote the new Samsung product lineup.

Audi “Daughter”, Agency: Venables Bell & Partners

Rated as one of the top commercials aired during the Super Bowl, ‘Daughter’ pushes for equal pay and employment opportunities for women, pushing for progress with #DriveProgress. Though not directly related to any specific Audi model, spokespeople for the company say that progress is at the core of the brand.

The Worst

Jennifer Aniston Smart Water campaign, Agency: AR New York

Bland print ads and unfunny attempts to go viral have plagued the bottled water company’s campaign with a very popular spokesperson. However, a bright spot in an otherwise unexciting campaign takes an aim at celebrity gossip: a video that shows Jennifer Aniston’s “leaked security tapes” revealing all of her secrets, from being pregnant to wearing a wig.

GoDaddy “The Internet Wants You”, Agency: Bullish

GoDaddy was once the king of scandalous ads, especially during the Super Bowl, but this year’s ad went in a different direction, poking fun at internet trends, from sneezing pandas and water bottle flipping, to “David After Dentist” and Rick Astley. The commercial itself was clever, but fell flat, with almost too much going on to effectively promote GoDaddy’s services.

T-Mobile #Unlimited Moves, Agency: Publicis Seattle

The Super Bowl commercial featuring Justin Bieber was in one word, underwhelming. Coming off of last year’s spot with Drake dancing to ‘Hotline Bling’, Bieber plays a “celebration expert” narrating touchdown celebrations throughout the years. Bieber is refreshingly down to earth, but his presence alone is not enough to give life to an otherwise unfunny commercial.

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Tech Gifts for Holidays 2017

The holidays are fast approaching, and with Black Friday less than two weeks away, it’s time to start thinking about the gifts you may need for your family and friends. If someone you know is into all of the newest technology, these gifts might be just what they’re hoping for!

Garmin Speak

If you drive a car without an infotainment center, the Garmin Speak is one way to upgrade your vehicle without having to buy a new car. This mountable device with Amazon Alexa voice assistant allows you to control smart devices in your home, ask for directions, and stream music all hands-free. The only thing to consider is that the device runs off of a data connection from a smartphone, so strong network coverage is key to using it to its full potential.

Amazon Kindle Oasis

Water-resistant, super light and thin, Amazon’s new Oasis eReader is a giant step up from previous models the company has released. The Kindle Oasis is available in 8GB and 32GB builds.

GoPro Hero6 Black

This new iteration of the GoPro Hero series comes on the heels of a rather rough year for the action camera company, but this camera is nothing short of exciting, especially for those looking to capture super high quality and high-resolution video. The hero 6 Black can shoot in 4K, has digital motion stability and is just as tough as it’s predecessors. Just make sure your recipient has the proper capabilities for 4K playback.

DJI Spark

The selfie lover will take their pictures to a new level with this tiny camera drone. DJI’s drones are known for their quality, and the Spark is no different. With all the features a novice drone user could want in a small and easily portable design. Perhaps the most exciting feature for selfie queens (and kings) is the gesture control option.

Amazon Echo Spot

For those who haven’t gotten into the hype of the Amazon Echo and Google Home movement, the Echo Spot operates as a high tech alarm clock that does more than just wake you up. Plan the entire day with an alarm clock that can also tell and show you the weather, read the news, set timers and more.

Xbox One X

Though the reviews are mixed about the newest Xbox game console, there is no denying that the powerful console is impressive, especially for those looking to show off 4K picture quality and high-definition visuals.  

iPhone X

The hefty price tag on the new iPhone makes it a controversial choice, but with the reviews that are starting come out, with some calling the iPhone X the best smartphone on the market.  The highly upgraded phone is just the beginning of Apple making high powered and exciting changes to their product lineup making the iPhone X one of the most sought-after tech gifts of the year.

Smartphone Camera Lens Kit

If the iPhone X isn’t in the budget but taking high-quality smartphone photos is a priority for someone on your gift list, a smartphone camera lens kit can upgrade their photos in a flash. From fisheye to macro and wide angle, you can use interchangeable lenses to go beyond the normal smartphone photos. There are many options for these kits available online, so you can look and find the one that will suit your needs.

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Essentials for the Traveling Entrepreneur

Travel is oftentimes a staple for entrepreneurs, and getting where you are going and making sure you are packed is only half the battle. These essentials can make travel easier, more comfortable and even more fun.

Audio splitter

Whether you’re listening to music or watching a movie, an audio splitter is an affordable travel necessity that makes it possible to share audio with your travel companions without any trouble.

Portable power bank

Don’t lose power on your phone while you’re on the go again. Having a portable power bank or a phone case that has an extra battery pack keeps your phone going when you’re away from your hotel room.

Wikivoyage: Kiwix

Wikipedia travel guides are a great tool for traveling, but if you don’t have internet they may be inaccessible. With the Wikivoyage download from the Kiwix app, you can access the entire TravelGuide database for information about your travel location, restaurants, things to see or do and more for free.

Neck pillow

Sleeping on any flight can be uncomfortable, but a neck pillow can keep your neck in one comfortable position and help you get to and stay asleep.

Smart suitcase

From motorized cases to expandable packing space to portable charging enabled, having a smart suitcase can make your trip much smoother. Travel and Leisure has a list of many great options to update your luggage.

Waterproof phone case

If you will be traveling near water, a waterproof phone case is the way to go, as you can ensure that whatever happens, your phone is protected. Amazon has many different waterproof options, but be sure to read the reviews so you don’t end up waterlogged.

Noise-canceling headphones

There’s nothing worse than needing to get work done or trying to sleep on a plane with a chatty seatmate. Noise-canceling headphones are a great way to block out the sounds that you want to avoid while playing the audio you want or even just acting as an over the ear earplug/ conversation repellent.

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Marketing Tool: Chatbots

80% of marketers are expected to be using chatbots by 2020. Personalized marketing is becoming an expectation for consumers, and chatbots are another tool to bring personalization to your audience. It is certainly fair to say that not every company will need a chatbot, and that some customers will not utilize or like the option of using a chatbot, but for ever-evolving times, it is important to understand this trend as it is, as it can be, and to fully acknowledge the pros and cons of using chatbots within a marketing strategy.

What is a Chatbot?

NBC defines a chatbot simply as: “simple artificial intelligence systems that you interact with via text. Those interactions can be straightforward, like asking a bot to give you a weather report, or more complex, like having one troubleshoot a problem with your internet service.”

How do Chatbots work?

A chatbot responds to a message just as a customer support employee would, but is available at all times. Siri, Google Assistant, and Alexa are all examples of widely used chatbots. Chatbots are programmed with specifically coded responses to questions or can be built with AI and can, therefore, expand their knowledge base with machine learning.  When your customer asks a question or interacts with your bot, the responses that it gives are modeled to act like a real human response. Sometimes, a question will be impossible for the bot to answer, either because it has no prior experience with that question or because it is phrased in a way too complicated for the bot to understand. If that is holding you back, there are ways to program your bot to have prompts that might be able to get the bot and your customers back on track.

Why use a Chatbot for marketing?

Chatbots do more than just answering questions, they can also effectively drive engagement, make sales and nurture leads. Because chatbots built to use AI can learn, they can also remember details and have a more personalized and human interaction with your customers, something that is important as “nine out of ten consumers say personalization has an impact on their buying decisions, “ says research from LeadsCon. The evolution of social media and technology has played into the need to utilize big data in order to provide a more targeted and engaging approach to customer support and marketing.  Check out Hubspot’s list of seven brands using chatbots and get inspired!

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